| Blame it on last summer's drought. For the first
time in 20 years this popular pick-your-own strawberry farm lost
its entire eight acre crop. It was so dry that brackish water backed farther up the
Housatonic River than ever before, explained Glendale Farms owner Tim
Astriab. Unbeknownst to him, the farm's irrigation ponds were
contaminated with a trace of salt which then killed the
sensitive strawberry plants during a season's end sprinkling.
To replace the lost revenue, Astriab turned to
his 150,000 square feet of greenhouses.
Last winter he planted like never before: more
than 300 different varieties of flowers, vegetables, hanging
baskets, potted plants, potted arrangements of flowers plus
groundcovers.
Unfortunately, Astriab also knew that "if you plant it -
they won't necessarily come."
So for the first time in many years, he turned to marketing.
Like most small businesses, Glendale Farms had always thrived on
word of mouth. |

Newspaper Ads
Click here for copy. |
Challenge
Glendale Farms is up against a very competitive
marketplace.
For retail sales, some of
Glendale's own wholesale customers take much bigger ads in local papers
promoting the same bedding plants, hanging baskets, patio pots, etc.
Also in the fray are the big chain stores and warehouse outlets. Even if
he spent his entire marketing budget on print ads, Astriab would not be
able to compete head-to-head, and would not necessarily want to do so.
Because
wholesale is an important part of his greenhouse sales volume, Astriab
wanted to promote retail - but not at the expense of wholesale.
He also wanted to increase his wholesale business.
Influential Ideas
Influential Communications picked up on the tremendous selection of
plants in Glendale Farms' greenhouses. Because they are the source for
retail, they have more varieties of plants than most any retailer can
afford to carry.
To position Glendale against the chain stores and
warehouse outlets, we emphasized the true benefit that locally grown
plants are often better acclimated to local gardens. The bigger stores
buy transplants from as far away as Canada and Florida.
We also tugged
at local heart strings, making mention of Glendale's status
as one of the few family farms in the region, owned by Astriabs since 1917.
Influential Action
Making the most of Glendale's budget, we produced a series of small
but striking newspaper ads. Each highlights a different aspect of the
tremendous variety of plants for sale. Each ad has a similar look to
gain recognition by repeated exposure. Each has the same copy - except
for the featured plant - to drive home the unique selling proposition. Ads ran for six consecutive weeks in surrounding town's local
weeklies.
In addition we mounted a season-long public relations
campaign. Taking advantage of the lower cost of production and
distribution of news releases, they were sent to a much broader range of media than can be
reached by the print ads.
We landed coverage in two dailies serving
our target area and in Milford's two weeklies -- one front page with a
color photo. The Connecticut Post held one of our releases for
two months, then ran it as a sidebar to their strawberry picking story.
Glendale Farms still had plenty of plants to sell, so the story's June
appearance provided an added, late season sales boost.
To increase wholesale business, Influential
designed a two-step direct mail campaign to landscape architects and contractors in Fairfield and New Haven counties. The first piece is a
letter and Glendale's wholesale inventory list in a promotional #10
envelope. The second piece is a follow-up postcard reinforcing key
messages.
Staying on the theme of Glendale having the greater variety
of plants, we got landscapers thinking about creating unique and
outstanding plantings.
Our tag line was: How many colors can you
choose from to create your Landscape Masterpieces this year?
The
letter, envelope and postcard were illustrated with a painter's pallet
of colors.
Influential Results
Glendale Farms had its best sales ever and best sales in a single weekend. Astriab
made a second planting flower and vegetable seeds to make up for the inventory blow-out. His
crew was working seven days a week during the peak season.
Visit Glendale's website. We didn't do it, but like it,
and it lists many of the varieties for sale:
www.glendalefarms.com
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